Question 1

Do you offer airport transports?

Accepted Answer

We can arrange for a driver to pick you up directly outside the arrivals hall; he will be holding a sign displaying your name and the hotel's name. He charges 60 $, payable in the hotel by credit card or cash.

Question 2

How many rooms do you have in total?

Accepted Answer

Boutique Hotel Matlai comprises two villas, Asili House and Villa Kidosho, offering a total of six private en-suite bedrooms. Asili House features four themed sea-view bedrooms, while Villa Kidosho offers two bedrooms.

Question 3

In which house do we have more privacy?

Accepted Answer

Guests seeking maximum privacy will find Villa Kidosho ideal, as it accommodates only one other couple. The private terraces are thoughtfully designed to ensure seclusion, preventing guests from seeing each other.

Question 4

Do the rooms have direct sea view?

Accepted Answer

All our rooms have direct sea view.

Question 5

Is the restaurant open for outside guests?

Accepted Answer

Yes, the restaurant Zatiny by Matlai is also open for outside guests.

Question 6

Which dining options do you offer?

Accepted Answer

Boutique Hotel Matlai offers a variety of dining options including Zatiny by Matlai (featuring Zanzibari and international dishes), Duyên Home Cooking (authentic Vietnamese cuisine), and flexible dining options in your room or on private terraces.

Question 7

Does the hotel offer dietary meals?

Accepted Answer

The hotel's chefs are attentive to dietary requirements and can tailor meals accordingly, ensuring a delightful culinary experience for all guests.

Question 8

Is Boutique Hotel Matlai eco-friendly?

Accepted Answer

We strive to minimize our environmental footprint through sustainable practices like using locally sourced ingredients, minimizing waste, and conserving water and energy.

Question 9

Do you offer all inclusive packages?

Accepted Answer

You can choose between a half-board meal plan, full board meal plan, or a breakfast-only plan. However, we do not provide an all-inclusive package.

Question 10

What is the booking and cancellation policy?

Accepted Answer

25% non-refundable deposit must be paid within 14 days to secure the booking. The full payment must be done 30 days in advance of arrival. Cancellation fees vary based on the time of cancellation.

Question 11

Can I arrange a special event at Boutique Hotel Matlai?

Accepted Answer

Yes, we offer event planning services for weddings, anniversaries, or any special events. Please contact us for more information on event packages and customizations.

Question 12

How far is the hotel from the nearest airport?

Accepted Answer

The hotel is approximately 70 minutes by car from Zanzibar International Airport (ZNZ). Airport transfers can be arranged for you.

Question 13

Is there Wi-Fi at the hotel?

Accepted Answer

Yes, we provide complimentary Wi-Fi throughout the hotel, including all rooms and common areas.

Question 14

Are the rooms equipped with showers or bathtubs?

Accepted Answer

All rooms are equipped with both showers and bathtubs. Some suites in Villa Kidosho feature double showers for an enhanced bathing experience.

Question 15

Do you provide reef shoes and snorkeling equipment?

Accepted Answer

Yes, we provide snorkeling gear and water shoes for guests to explore the tidal pools and nearby coral reefs during low tide.

Question 16

Can I request an early check-in or late check-out?

Accepted Answer

Yes, early check-in or late check-out is possible based on availability and may incur additional charges.

Question 17

Is there a dress code at Zatiny by Matlai restaurant?

Accepted Answer

There is no strict dress code, but we recommend smart casual attire for an enhanced dining experience, especially for evening meals.

Question 18

Can I book a private dinner on the beach?

Accepted Answer

Yes, you can book a private candlelight dinner on the beach for an additional charge. Advance booking is recommended.

Question 19

Is there a laundry service available at the hotel?

Accepted Answer

Yes, we offer laundry services upon request, with additional charges.

Question 20

Are bookings with children allowed?

Accepted Answer

Bookings are only allowed for children in entire villas. The minimum age for individual room bookings is 14 years.

Question 21

Can I host a wedding at Boutique Hotel Matlai?

Accepted Answer

Yes, we offer intimate beach weddings in collaboration with experienced professionals. Contact us for more details and availability.

Question 22

Can I choose a specific room?

Accepted Answer

While we try our best to fulfill room requests, due to the limited number of rooms, we cannot always guarantee a specific room.

Question 23

Do you offer special arrangements for honeymooners?

Accepted Answer

Yes, we offer honeymoon packages that include complimentary wine, partner massages, romantic dinners, and special tours.

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