Policies & Conditions

Prices by season, for every room and villa: rooms and rates.

Arrival & departure

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Check-in	14:00
Check-out	10:30

Rooms are ready from 14:00, and we ask for them back by 10:30. A late check-out is possible on request, at the prices below, when the room is not booked again that night. The drive from the airport takes an hour and a quarter to an hour and a half; we help you arrange the transfer, and it is paid to the driver’s company.

Late check-out

Late check-out is charged per villa and must be requested in advance, subject to the following night’s bookings.

• Until 6pm — US$100 at Asili House, US$150 at Villa Kidosho
• Until midnight — 50% of the room rate, dinner included
• After midnight — 100% of the room rate

Minimum stay

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2 nights minimum, 5 nights in the festive season.

Deposit & payment

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A 25% deposit secures the booking. It is non-refundable. The balance is due 30 days before arrival.

We take Visa and Mastercard, not American Express, which our terminal cannot process, and cash in US dollars or Tanzanian shillings. A booking can also be paid in advance with a Pesapal payment link. Deposit and balance are paid to the hotel; the spa and the airport transfer are paid to their own businesses.

Cancellation

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Cancellation follows our rate sheets and nothing else: the 25% deposit is non-refundable; if you cancel with less than two months’ notice, 50% of the total is charged; with less than one month’s notice, 100%. If your plans change, write to us as early as you can, so the date of your notice is clear. Questions about these terms are best asked before you book.

If you cancel, the following applies:

• Less than 2 months’ notice — 50% of the total is charged
• Less than 1 month’s notice — 100% of the total is charged

Occupancy & children

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• Single occupancy is 80% of the room rate.
• An extra bed is 25% of the room rate.

Children under 14 are welcome only on a whole-villa booking. Bookings with children go by enquiry.

Children under 14 stay with us on a whole-villa booking, where the family has the house to itself. Bookings with children go by enquiry: tell us the ages and we answer with the beds. Every room takes one extra bed of 90 × 200 cm with its own mattress and mosquito net. Villa Kidosho sleeps four; Asili House sleeps eight.

Board basis

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All rates include half board — breakfast and dinner, both at Zatiny.

• Full board: add US$30 per person per night.
• Bed & breakfast: deduct US$35 per person per night.

Both on request.

Every rate includes half board: breakfast and a three-course dinner at Zatiny, the hotel’s one restaurant with two kitchens, Indian Ocean fusion and Duyên’s Vietnamese home cooking, both menus at every table. Lunch and drinks are charged; water is free, and every room has a kettle with instant coffee and tea.

Not included in the rate

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These are the charges that are not in the room rate. Two of them are not the hotel’s: the infrastructure tax is set by the Zanzibar government, and the airport transfer is paid to the driver’s company. Lunch and drinks are charged as you go, as are extras such as a private dinner on the beach, and spa treatments are paid to the spa directly.

• Airport transfer — US$60 per car for up to six people. We help you arrange it; it is paid to the driver’s company, not to the hotel.
• Zanzibar infrastructure tax — US$4 per person per night, set by the government.
• Premium dishes such as lobster, which are priced separately from the half-board menu.
• Laundry, charged at cost.

Special offers

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• Early Bird — book 6 months or more ahead for 10% off the seasonal rate.
• Last Minute — book 2 weeks or less before arrival for 10% off, subject to availability.

Both offers are valid only for bookings made between 16 January and 15 December, and cannot be combined with each other or with any other offer or package.

Both offers reduce the seasonal room rate and follow the dates and limits above. If you are not sure which one applies to your dates, ask us before you book.

Common questions

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Is the deposit refundable if I cancel?

No — the 25% deposit is non-refundable, and it is what secures your dates. Beyond the deposit, what you are charged depends on notice: with less than two months’ notice, 50% of the total; with less than one month, 100%.

Is the airport transfer included in the rate?

No. It is US$60 per car for up to six people, and it is paid to the driver’s company rather than to the hotel — we help you arrange it, but the money is not ours. The drive from Zanzibar airport takes an hour and a quarter to an hour and a half.

Are there any hidden fees or resort charges?

None. There is no resort fee and no service charge. The only mandatory addition is the Zanzibar government’s infrastructure tax of US$4 per person per night. Everything else that costs money — premium dishes such as lobster, laundry, the airport transfer — is listed on this page.

Can we bring our children?

Children under 14 are welcome when you book a whole villa, and bookings with children go by enquiry: tell us the ages and we answer with the beds. Villa Kidosho takes four people; Asili House takes eight.

What does half board actually include?

Breakfast and dinner every day, both at Zatiny, included in the rate. Both kitchens — Indian Ocean fusion and Duyên Vietnamese — are available at every table. Full board adds lunch for US$30 per person per night; bed and breakfast reduces the rate by US$35 per person per night. Premium dishes such as lobster are priced separately.

Can I have a late check-out?

Yes, subject to the next night’s bookings — and the charge depends on which villa you are in, so there is no single flat fee. Until 6pm it is US$100 at Asili House and US$150 at Villa Kidosho. Until midnight it is half the room rate with dinner included; after midnight, the full rate.

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