Boutique Hotel Matlai
Privacy & Cookies
Last updated: October 2026. We are a six-room family-run hotel, and we treat your data the way we treat our guests: with care, and without tricks. This page says in plain language what we collect, why, and what your choices are.
Who we are
Matlai LTD, operating Boutique Hotel Matlai, Michamvi Pingwe, Zanzibar, Tanzania. For anything about your data, write to info@hotelmatlai.com — a named human answers.
What we collect, and why
Enquiries and bookings. When you contact us by form, email or WhatsApp, we receive what you send — typically your name, contact details and stay dates. We use it to answer you, hold and manage your reservation, and host you well. Restaurant reservations made through our form are processed by our own reservation system. Room bookings completed on our booking engine happen on live.ipms247.com (eZee), which has its own privacy terms.
During your stay. We keep the practical notes hosting requires — dietary needs, arrival times, special occasions you tell us about. We keep them to make a return visit feel remembered, and we never sell or rent guest data to anyone.
Cookies & measurement
Essential cookies (remembering your cookie choice itself) always work. Everything else waits for your OK in the cookie banner:
- Analytics — anonymous-level understanding of which pages help visitors, via Google Tag Manager.
- Advertising measurement — we run ads to be found, and with your consent Meta's tools tell us whether those ads led to a real enquiry, so a small hotel's budget isn't wasted. Without consent, these tools stay off or run in cookieless, limited mode.
You can change your mind any time: reopen the cookie settings and choose again. Your choice is stored on your device, not on our servers.
“Where you left off”
If you have read a page here before, the homepage may show one quiet line linking
back to it. That is done entirely on your own device: a single browser storage entry
(matlai.lastread) holding the page address, its heading and the date.
It contains no name, no identifier and no counter, it is never sent to us or to
anyone else, it is not used for advertising, and it deletes itself after 30 days.
Clearing your browser's site data removes it immediately.
Travel agencies and other business partners
If your travel agency has booked with us, we keep your business contact details (name, work email, company) and your booking history with us. We use them to send you our monthly availability and rate update, because we have an existing business relationship and a legitimate interest in keeping it going (Art. 6(1)(f) GDPR). To stop these emails, reply "stop" to any of them or write to info@hotelmatlai.com; we honour it within 10 business days. Questions about your data: info@hotelmatlai.com.
If you work for a travel agency or another travel business and we have not worked together yet, we may also hold your business contact details (name, work email, company, role) taken from publicly available business sources, such as agency websites and trade directories. We use them only to send you one-to-one business offers about partnering with us, on the basis of our legitimate interest (Art. 6(1)(f) GDPR). You can object at any time by replying "stop" to one of our emails or by writing to info@hotelmatlai.com; we honour it within 10 business days.
Your rights
You can ask what we hold about you, ask us to correct it, or ask us to delete it — one email to info@hotelmatlai.com does it. EU/EEA guests have the full set of GDPR rights, including the right to complain to a supervisory authority; we honour the same standard for every guest regardless of passport.
Third parties we use
WhatsApp (Meta) for guest messaging — your choice to message us there; the booking engine eZee (live.ipms247.com) for room reservations; Google and Meta for the consent-gated measurement above. We share with them only what each needs to do its job, and nothing for their own marketing.